After-Sales Service and Spare Parts Ordering | AFIRE

At AFIRE, we make it a priority to provide you with quality after-sales service. For us, your satisfaction is paramount, even after the purchase. We are here to support you, answer your questions, and resolve any potential issues. Our goal is to ensure you have an exceptional customer experience and to provide you with continuous support. Feel free to contact us for any assistance you may need. Your satisfaction is our top priority, as we firmly believe in the importance of a positive user experience at every stage of your journey with AFIRE.

A Responsive and reliable AFIRE after-sales service for your decorative fireplaces

Our AFIRE after-sales service and customer support is dedicated to decorative water vapor inserts and fireplaces, as well as automatic ethanol burners and fireplaces. It is designed to offer fast and effective assistance, with recognized responsiveness. We generally respond to inquiries within 24 hours on business days, ensuring an optimal experience and quality support.
Our technical support team is available to answer any questions, whether for technical assistance, spare part requests, or maintenance advice. We keep essential spare parts in stock, ensuring quick and durable repairs. This responsiveness allows our clients to benefit from continuous support that meets AFIRE’s high standards.
Lastly, we remind you that regular maintenance and replacement of wear parts are essential to ensure the proper operation and longevity of your AFIRE appliance.